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How to reach the desk that handles requests, and what to send with one.

Send a message

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A reply follows by email.

How Requests Are Handled

Requests are reviewed against the make, model and axis travel of the machine before a quotation is issued. Include the controller type, the last calibration date, and whether the request is for acceptance testing or reverification. Scheduling and shipment follow only after a quotation has been accepted. Do not ship a machine or send a technician on-site request before that acceptance; on-site scheduling depends on machine location and current lab load.

Contact Details

General enquiries receive a direct reply. Where a price is needed the request moves to the quotation desk, and the response is issued in writing. The request a quote page lists what to include — send that much and the first reply is the quotation itself.

What to Include

Requests submitted above go to the desk that deals with them. Written detail travels with the message, which is why those are cleared faster than telephone enquiries. Where the subject is an existing job, include its reference number.

Have an item to price?

Send the item, the measurement points, the tolerances and the turnaround needed; the quotation follows in writing.